How to handle a complaint and make a customer for life

Turn a complaint into an opportunity

How to handle a complaint and make a customer for life

Turn a complaint into an opportunity

If you and your team put the Customer at the heart of everything you do, you’ll always work to get things right first time. Even with the best will in the world though, things will sometimes go wrong.
A Customer complaint is an opportunity to redeem and even enhance your reputation and it’s also a catalyst for improving your systems and making them more robust. Learn the best way to deal with complaints and turn them around with this Simple System.

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