Angry face developing into a happy face

Customer Complaints! 10 steps to go from Sinner to Saint!

Here’s a Simple System to transform an unhappy customer into a loyal advocate. We live and breathe systems around here but we know that for some of you that S-word can be a bit of a turn off. So, substitute the word system for ‘the way we do things around here’ and this week here’s… Read more »

Genie Lamp with smoke

Three Business Wishes. A Folk Tale for our Times.

Are you sitting comfortably? Then I’ll begin… ‘A- lad-in a bit of a stew was walking home from work one day when he came across a lamp. Well, having heard the story and being so fed up, of course he felt compelled to give it a bit of a rub.  ‘This is ridiculous! I can’t… Read more »

Mad looking dentist holding tools

Business Owners, Are you Working for a Lunatic?

‘If your business depends on you, then you don’t own a business, you have a job, and it’s the worst job in the world, because you’re working for a lunatic.’ So says Michael Gerber in the ‘E-Myth’, the bible for so many entrepreneurs, and rightly so, in my opinion.  In the E-Myth, Michael Gerber talks… Read more »

Feedback Postbox

How to Foster a Culture of Improvement

How to Foster a Culture of Improvement ‘Do this and your business will fly!’ Feedback! The key to improving performance. And yet so many people feel awkward about giving it or shy away from it altogether. So why do people find it so difficult? Perhaps you’re one of them. You may be the person who… Read more »

What if business was easy?

What if business was easy?

‘Systems are not chains to tie you down, they are wings to help you fly.’  This week I delivered a keynote presentation at the prestigious north west business club the ‘K-Club’, posing the question, ‘What if business was easy?’  It challenged the thinking of the 80-strong audience of business owners, and led to an interesting… Read more »

Piggy bank working out in gym gear

New Year’s commitment? Financially fit business

At this time of year, fitness centres are full of people trying to shift their Christmas excess. They’ll sweat and groan, and push themselves for at least another week or so, before returning to the couch; because at the end of the day, it’s not about getting healthy, it’s about getting rid of the guilt… Read more »

Female players in team huddle

What do your team want from their manager?

What do your team want from their manager? We surveyed what employees want from their managers. Consistent, regular, honest communication is top of the list.  I’ve been thinking about this a lot over the last few months mainly because I’ve been busy creating a programme aimed at helping all of the accidental managers out there… Read more »

People enjoying success

Inspire your way to scale-up success

Britain is 3rd in the world for start-ups but only 13th for scale-ups! It’s hard to escape the news at the moment about the lack of productivity in Britain and what that means for the economy going forward. I don’t know about you but when I start thinking on that sort of scale I get… Read more »

Runner across beach

The Ten Minute Runner – tales of recruitment woe

Have you ever had someone leave your business after ten minutes? Let’s take a look a few of the perils and pitfalls of people selection, and how to prevent them. In the last few weeks, three new clients have had issues while recruiting that might have put other business owners off recruiting for life! A… Read more »