There’s a quote from Richard Branson that’s been doing the rounds on Social Media for the last few months, it says:
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
I’ve even seen it printed out and stuck above an employee’s desk at one of my new client’s. It’s really struck a chord, mostly I imagine, in businesses where it’s clearly not the case.
So, how do you prove, to your own people at least, that they really do come first in your business?
Here’s my top 10
1. Involve people in your vision and planning
2. Keep them up to date with how the business is doing
3. Let them know what you expect of them
4. Give them feedback to let them know how they’re doing – appreciative or constructive
5. Give them simple, logical and repeatable systems to follow
6. Develop them as an individual and not just as an employee
7. Give them the opportunity to develop their abilities and knowledge
8. Give them interesting work and tell them what impact it has on ’the big picture’
9. Make sure that there are consequences for both good and poor performance
10. Reward your High Performing Team, and have fun with them!
Do these things, and you’ll have a working environment where people start to thrive and grow and the business will thrive and grow with them. The more you convey your high expectations of your people the higher their own self-expectation becomes.
Build this people-first culture in your business, be true and consistent to this culture in everything you say and do, and you’ll create a team that take full ownership for their role, and great care of your customers.
Do one thing: Rate your own business against my top 10, and let me know how you did.