I loved the story a young rapper told on a chat show shortly after the London Olympics.
He said that he was in Nando’s one Friday night when he suddenly yelled out, to the amazement of his friends, ’S@#t I’ve forgotten to record the dressage!’ As unexpected as it was funny, and a lesson for me in not judging a book by its cover.
Dressage is what many call ‘the dancing horses’. The rider knows the movements that have to be made and how to ask the horse to make them. The horse however doesn’t know, and has to be trained in each movement, practising over and over and over again.
Even if you can afford a really good horse, without a rigorous training system and regular practice, it won’t achieve its potential. There’s no shortcut to success.
It’s the same in business.
Your team need to be trained. They need to understand and learn your systems, and then encouraged to practise and practise until they excel.
Even those business owners who invest in training, often only consider it necessary for new starters, and once they know what they’re doing, that’s it – job done!
At McDonald’s it’s an ongoing process – everyone, in every area of the business receives training and development, every month, every quarter, every year.
How else would they keep skills up to date?
How else would they help team members to fulfil their potential?
How else would they keep their people engaged and show them that they’re valued?
When your people grow and develop, your business does too. It makes sense doesn’t it?
If you want your business to grow, do two things:
- Systemise your operation, and
- Develop your people.
There are no shortcuts.
I know money to invest can be tight so I’ll leave you with a quote from Peter Drucker,
‘If you think training is expensive, try ignorance!’
In case you’ve missed it The Busy Business Owner’s Guide to Removing the People Pain, is a free resource that will help get you started with your People systems.