‘You can dream, create, draw and come up with the best ideas in the world, but you need people to help you turn your dreams into reality.’
As business owners, we rightly focus a heck of a lot of attention on our external customers and what we can do to give them a great experience. We can often forget that our people are our customers too, and without them, we can’t provide a great service, or grow a successful business. We want our team to be full of ‘go-to’ people, leaders and high performers. We want them to support us in our vision, to be loyal to the business, to work hard for us; but what do they want in return? If you had to choose one thing that has the most positive impact on your team what would it be? ‘Communication?’ ‘Involvement?’ ‘Trust?’ What would you be looking for if you were in their shoes? Below is a list of the top 20 answers to the question, ‘What makes you feel valued at work?’ Take 5 minutes now to think about how your team would rate your ‘delivery’ in each of these areas, and rate yourself from 1-5 (1=unsatisfactory, 2=needs improvement, 3=satisfactory, 4=good, 5=excellent)
How did you do? Are there a few there that might get rated ‘needs improvement’ or ‘unsatisfactory’? How would you say that affects your reputation as an employer? What impact do you think it has on what your employees say about you and your business when they’re out with friends? If you’re unhappy with the results, there is no better time to act than now, because as Walt Disney said, ‘You can dream, create, draw and come up with the best ideas in the world, but you need people to help you turn your dreams into reality.’ Value your people, turn YOUR dreams into reality. Do one thing: Share this list with your team members, see what they would add or delete and then ask them to put them in the order of what matters most to them. You then have your action plan...in priority order! For more information on how MPL can help you visit www.mariannepage.co.uk or contact me on hello@mariannepage.co.uk
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AuthorMarianne is the author of three books, and is currently working on her fourth, whilst regularly writing her blog, we hope you enjoy it :-) Archives
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